After you get to know your population, the next step in the transition to VBC is designing the perfect care team. Cookie-cutter solutions are not sufficient to deliver outstanding care, so you will need a team that is flexible and able to easily pivot priorities. Strong leadership, well-defined roles and responsibilities, and clear policies and procedures will be necessary elements in any successful VBC team. Much of this will hinge upon fluid methods of communication, including phone and email channels for both internal conversation with team members and external conversation with patients. 

Another important element of any VBC team is having team members that not only know the population, but understand the population. In other words, you will need team members that can efficiently handle patient charts, update medical records, manage patient timelines, conduct pre-visit planning, and utilize patient data to track valuable metrics. These qualities will ensure your team is able to address the unique features and needs of your patient population. It also ensures that your team members are able to tailor the delivery of this information specific to a patient’s medical history and current medical circumstances.